At Amore Party and Invites, we strive to ensure customer satisfaction with every purchase. However, we understand that occasionally, issues may arise that require a refund or return. Please read the following policy carefully to understand your rights and obligations:
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Refunds Policy: a. Refunds are issued only for products that are deemed defective, damaged during shipping, or not as described on our website. b. To be eligible for a refund, you must notify us within 7 days of receiving the product and provide photographic evidence of the issue. c. Once we have verified the issue, we will initiate a refund to your original method of payment. Please note that it may take up to 7-10 business days for the refund to reflect in your account.
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Returns Policy: a. We accept returns for products that are defective, damaged during shipping, or not as described. b. To initiate a return, please contact our customer service team within 7 days of receiving the product to obtain a Return Merchandise Authorization (RMA) number. c. The product must be returned in its original packaging, unused, and in the same condition as when you received it. d. You are responsible for the cost of return shipping, except in cases where the product is defective or damaged due to our error. e. Once we receive the returned product and verify its condition, we will issue a refund or send a replacement, depending on your preference.
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Non-Refundable and Non-Returnable Items: a. Customized or personalized products, including custom stickers with personalized designs, are non-refundable and non-returnable unless they are defective, damaged during shipping, or not as described. b. Clearance or sale items are also non-refundable and non-returnable, except in cases of damage or defects.
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Cancellation Policy: a. Orders for custom stickers or personalized products cannot be canceled once they have entered production. b. If you wish to cancel a non-customized order, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee cancellation if the order has already been processed or shipped.
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Contact Us: If you have any questions or concerns about our refunds and returns policy, please contact our customer service team at [insert contact information].
Amore Party and Invites reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current version of our refunds and returns policy.